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The Broken Higher Education System: Addressing Stakeholder Needs for a More Adaptive Model
The traditional higher education system needs transformation to serve its customers better and meet the demands of a rapidly changing workforce. Current dissatisfaction amongst CEOs and students reflects inefficiencies in the current model of higher education, which fails to meet the needs of its users, resulting in a disconnect between the classroom and the workforce. For higher education to better equip its students for the future job market, it must focus on creating and deploying educational products that better serve its customers. This requires developing products tailored to the needs of the ever-changing labor market, involving stakeholders such as employers in product design, and creating new models of learning that prioritize practical skills development.
Higher education Chief Academic Officers (CAOs) must shift their perspective and strive to increase customer satisfaction to ensure the highest quality of educational products. A recent survey by Higher Education found that only 25% of customers were satisfied with the results higher education provided, contradicting the satisfaction differences of 99% of CAOs. Clearly, a disconnect exists between what higher education leaders deliver and what students, employers, and the changing labor market requirements are. To bridge this gap…
